Privacy Policy

How Your Data Is Collected and Used

Personal information is gathered through user interactions with the Winexch platform in order to deliver a secure and tailored experience. Data collected includes:

• Details submitted via registration forms, email, or other communication channels.
• Records of activity across the website, app, email, phone support, and social media.
• Transaction information such as date, amount, and payment method — card data is never retained.
• Site usage data including location, traffic sources, and behavioural metrics.
• Personal identifiers such as first name, last name, username, and date of birth.
• Contact details including email address and billing address.
• Technical information such as IP address, device type, browser, and operating system.
• User preferences related to promotions and marketing communications.

Data Sharing

Data is shared only in specific and necessary circumstances, with privacy protection always prioritised:

• With regulatory bodies or legal authorities in connection with fraud investigations or suspicious activity.
• With verified partners solely to uphold platform security and satisfy legal obligations.

Data Protection

Keeping user information secure is a core commitment:

• Advanced security systems are in place alongside accurate and regularly maintained records.
• Data that is no longer required is promptly deleted or anonymised.
• Users are notified whenever their information is accessed by third parties for security or compliance purposes.

By continuing to use the platform, users acknowledge that their data is managed in accordance with this privacy policy.

Why Cookies Are Used

Cookies enhance the user experience by personalising content and providing insight into how the platform is used, making navigation more intuitive and relevant to each visitor.

Managing Cookie Preferences

Cookie settings can be adjusted at any time through browser options. Turning off certain cookies may affect the availability of some platform features.

Types of Cookies Used

The following categories of cookies are active on the platform:

• Essential cookies: Required for the platform to function and cannot be disabled.
• Performance cookies: Gather anonymous data to help improve site performance.
• Functional cookies: Store user preferences to support a personalised experience.
• Targeting cookies: Enable content to be shared across social media and partner platforms.

Data Retention

Personal data is held only for as long as needed to fulfil the purpose for which it was collected, or as required under applicable law in India. Once the retention period ends, data is securely deleted or anonymised.

Your Rights

Every user in India has the right to:

• Access the personal data held about them on the platform.
• Request that inaccurate or incomplete information be corrected.
• Request the deletion of their data, subject to any legal obligations.
• Withdraw consent for data processing at any time.
• Lodge a complaint with the relevant data protection authority in India.